How to Choose the Best IT Outsourcing Company in Singapore

To begin with, there is nothing exotic in the phrase “IT outsourcing” - you buy the services of lawyers for advice, translators for translations, taxis for moving. Similarly, you buy IT outsourcing from the appropriate company. You can buy your own car for the company and hire a driver, you can hire your own translator and lawyer, but often this makes no sense - it’s cheaper to hire for a while and give these functions to outsiders. This is also outsourcing. In such a way, when choosing IT outsourcing services Singapore, you need to look at the work of the top IT outsourcing companies in Singapore and choose the best of them to satisfy your needs.

Thus, the decision to transfer any functions related to information systems should be made after a thorough analysis of a number of factors.

Is IT Outsourcing a Pain or the Right Solution? How to Avoid Possible Problems

Outsourcing is definitely a very convenient strategy in its essence. However, instead of becoming an effective working tool for a customer company that has decided to outsource some of the tasks, such a partnership can turn into a headache. Why is this problem possible?

Weak Project Management

An outsourcing company may not have qualified managers to manage the project. Another problem is the frequent change of project managers. Each new person needs time to understand the essence and details of your project, which ultimately negatively affects the timing of its implementation. All this leads to unforeseen shifts in delivery deadlines and an increase in time (= money) costs for the project.

Poor Understanding of Customer Requirements/business Objectives

IT Support Services team may not fully understand the specifics of your project and business requirements, so the results may be different from what you expected.

Regular Failure of Deadlines

The team can perform tasks for several clients at once, not paying enough attention to each project separately, and not performing the tasks on time.

Inflexible Conditions of Cooperation

Business needs can change, new ideas and goals will appear. However, if the contractor has sufficiently strict terms of cooperation, the customer will not be able to make the necessary adjustments during outsourcing projects development

Weak communication

Lack of quality feedback, inconvenient tools, and communication schedule (or lack thereof) can lead to misunderstandings between the customer and the contractor. All this will lead to the fact that neither the customer nor the contractor will be able to answer the question at what stage of development the project is right now.

Poor understanding of privacy and NDA principles

If the team has not worked on projects under the Non- Disclosure Agreement, it may simply not fully understand all the principles of confidentiality. Therefore, the customer company can find the source code of its product in the public domain.

Naturally, competency testing, establishing working relationships, communication - all this takes time, and there is a high probability that the company will spend a lot of money without getting the desired result. Thus, when choosing IT outsourcing companies in Singapore, large companies use tricks and are usually bolder than small IT outsourcing clients.

Let us explore these tricks and follow the best recommendations given by large companies.

As a rule, the company management realizes the need for outsourcing too late, that is when the project is at a stage where it is extremely difficult to expect any serious benefits from outsourcing.

Therefore, the decision to outsource should be made as early as possible. This includes analyzing the issue of outsourcing for each function at the earliest possible stage and evaluating the cost/benefit ratio when the decision is taken too long.

Based on the issue of finding reliable and inexpensive IT outsourcing companies Singapore, you have already decided on the need for outsourcing as such, based on its basic advantages. It remains only to choose the right partner.

Expectation From an Outsourcing Partner

Availability of SLA (agreement on the level of service and responsibility). At a minimum, there should be a document with requirements that define your expectations. It helps a lot in work.

If the Desired IT Outsourcing Company Has Nothing of the Kind

If your contractor has not thought out the documentation, then contact the consulting firms for help. They will analyze your requirements and help you build.

You Must Understand Your Own Expectations Exactly

Before choosing an IT partner, you should decide on your expectations. Including at what time it is convenient for you to work with administrators, when to receive updates, whether you need meetings, any regular service intervals, communication methods, and much more.

Analyze as Many Outsourcing Agencies as Possible

This is very important, since all the previous paragraphs, in principle, are now able to “satisfy” any modern IT outsourcing firm. That is, if an IT company has the above knowledge and information, then it is initially trustworthy. But can it build a competent partnership without the downtime and significant work errors?

How Does Portfolio Work?

IT services or outsourcing of IT professionals should never be limited to sales. Subsequent partnerships should also matter to the IT company. Those who understand this principle always long and successfully live in the market. Caring for the final use of the product or the satisfaction of the services (i.e., ensuring the success of this purchase for the customer) should be of utmost importance. The presence of a visual portfolio on the site (cases) is a positive indicator, but do not be too lazy to go deeper into the search for the products that they created to see their work, get an idea about a particular consumer (maybe it looks like your business).

Check the Level of IT Support

If the client is under stress, what is the reaction of your chosen IT outsourcing agency? Be sure that only true caring and empathy will help you survive catastrophic failures. The only way to find out the real reaction is to arrange a small demonstration task for your potential IT outsourcing partner, to see the level of its commitment and the degree of involvement in the support that it provides.

Technical Material

• What technologies does the company use?
• Is there a sufficient number of options in the range of offers with pros and cons so that you understand the basics of the upcoming cooperation?
• How many stages does the IT company offer?
• How long does the support period last with the guarantee of no failures?
• Is the company ready to help in hard situations?

The Main Advantages of IT Outsourcing:

• cooperation with a highly qualified team of specialists with specialized education;
• reducing the cost of maintaining the IT department;
• convenient cost control by fixing the services provided according to the contract;
• efficiency in resolving urgent issues;
• the ability to predict the level of costs for services.